IT Operations Manager

ABOUT THE ROLE

We are looking for an experienced IT Operations Manager to support this growing Australian SaaS company based in Newcastle with a global presence. Based out of the Charlestown office, you will work with the internal technical team and support clients across Australia, the UK, NZ, the US and the Philippines to help deliver credit decisioning, loan origination, and product management solutions. 
 
As the business enters a new phase of growth, they are seeking a hands-on, technically minded analyst, product or project manager who brings strong project delivery and good stakeholder management skills to support both day-to-day operations. This is a permanent role and offers a really competitive salary with growth options. 
 
KEY RESPONSIBILITIES 
 
You will work closely with clients across Australia, the UK, NZ, the US and the Philippines to understand their needs, gather and refine requirements, diagnose issues, and communicate progress with clarity and confidence. A major part of this role is providing first-line analysis on technical support queries to clients and translating requirements into well-structured tickets for the technical team. You will support onboarding, train clients once up-to-speed, work with the development, QA and DevOps teams to progress deliverables, and help define the scope of projects across the products.

You’ll also be involved in business analysis, light project management, stakeholder communication, documentation and general business support tasks typical of a small but scaling SaaS organisation. Opportunity to grow with this company 
 
SKILLS & EXPERIENCE REQUIRED
 

• 5+ years of experience in either business analysis, product manager, project manager or customer account manager type role working with SaaS or software organisations
• Excellent communication skills, and the confidence to work with both technical teams and external clients.
• Problem-solving mindset and the ability to adapt in a fast-paced environment.
• Flexible, ‘can do’ mindset – ability to handle multiple tasks
• Experience working closely with the development teams to build out products or solutions.
• You should be able to gather requirements, create clarity where things are ambiguous and keep stakeholders aligned and updated. 
• An analytical mindset, interest in technology, and the ability to understand how systems fit together are essential. 
• Exposure to software documentation tools like Linear, JIRA/Confluence

 
What’s next?

This role is being recruited by NTP  All applicants will receive a response.
The easiest way to register your interest is to apply using the link. If you’d like to have a chat before applying, please contact Craig Bird on 0409 321 995 or [email protected]